MecSoft Launches New Customer Service Portal
Irvine, CA, May 16, 2013: MecSoft Corporation, the developer of industry leading CAD/CAM software solutions, has announced the launch of a new customer service portal called VisualSERVE.
“VisualSERVE provides all MecSoft customers, both domestic and international, with 24 hour access to download upgrades and maintenance releases,” explained Scott Dixon, International Sales Manager for MecSoft. “VisualSERVE will also be the central hub for MecSoft AMS (Annual Maintenance Subscription) customers to access their extended features.”
VisualSERVE will provide one convenient location for MecSoft AMS customers to access the premium support forums, knowledge bases, post-processors, and advanced product training videos. VisualSERVE will not only host maintenance releases but will also be home for yearly version releases that are included in MecSoft AMS. This allows AMS customers to download and install new product versions as soon as they become available.
“MecSoft has established a reputation for great customer support, and we’re committed to keeping this reputation,” stated Uday Honnalagere, Support Manager for MecSoft. “VisualSERVE allows us to increase the level of customer support by providing a convenient way for customers to receive updates and service.”
For more information on VisualSERVE, call MecSoft at (949) 654-8163.